Member Services Rep (Loan Officer) (Work/Life/Balance)

at  MidWest America Federal Credit Union

Internal Job Title: Member Service Representative
Member Service Representative (Loan Officer) Job Summary: Applicant is responsible for providing courteous, efficient, and accurate member service and processing loan applications. Realize members’ needs by proactively determining appropriate products and services for our members, while continuing to honor our mission statement.
Qualifications: One (1) year of previous banking experience. Two (2) years of service industry and sales experience preferred. Individual must possess strong abstract reasoning and problem solving skills. Individual must be able to effectively handle multiple tasks simultaneously. Individual must possess strong math skills in order to effectively handle cash.

Essential Elements of the Member Service Representative (Loan Officer):

• Maintain a positive and professional image of self and the Credit Union.
• Provide accurate, timely, and courteous service to our members in processing transactions efficiently. Assist members with all aspects of their account needs to build trust and rapport.
• Maintain confidentiality and adhere to proper security measures of the Credit Union.
• Assure all paperwork is accurate and scanned in a timely manner.
• Cross-sell loan protection products on loans and additional accounts, asking for referrals.
• Assist members with consumer loan needs, including auto, boat motorcycle, and personal loans.
• Manage loan recapture and indirect loan list to ensure members are taking advantage of every opportunity available.
• Manage title work process, including ensuring titles are accurate, recording in a timely fashion and correcting any errors detected.
• Manage proof of insurance for loans processed, including ensuring that members provide proof of insurance or an insurance contact for all loans and ensuring that proof is provided from insurance agent.
• Maintain a cash drawer efficiently, which includes processing member transactions quickly and accurately, handling cash transactions between members, balancing drawer at the end of every shift, and looking for cross-selling opportunities.
• Follow Check Acceptance procedures.
• Follow all branch opening and closing procedures.
• Open and close the branch operations.
• Process title work and safe deposit box transaction as part of daily operations.
• Be trained on all aspects of the credit union IRA process.
• Scan and audit loans.

Please refer the Job description for details