Member Services Representative (Casual, minimum 10-15 hours a week)

at  Cambrian Credit Union

Member Services Representatives (MSRs) are the welcoming and friendly face of Cambrian. In this role, you put members first by assisting with their banking needs and identifying solutions that simplify their finances. Key responsibilities include answering questions, completing transactions, identifying member needs and matching them with products/services or proactively connecting members with other staff; the MSR is the first line of support as members work toward their financial goals.

YOUR EXPERIENCE:

• Minimum education level of Grade 12 or equivalent, with post-secondary education considered an asset.
• One-year customer service and/or cash handling experience supported by an eagerness to learn and determination to succeed.
• Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, desktops). Familiarity with the features of Word & Excel.
• Ability to learn and follow established procedures whether communicated verbally or in writing.
• Capable communicator, both written and oral.
• Creative thinker/ problem solver, with a member-centred approach and strong drive to continuously improve and add value to the business.
• Ability to work well in a diverse environment with multiple and often changing priorities.

Please refer the Job description for details