MEMBER SOLUTIONS CONSULTANT

at  SA Government DEPARTMENT OF TREASURY AND FINANCE

DEPARTMENT OF TREASURY AND FINANCE

Job reference: 645960
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.
We’re dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.

ABOUT YOU

We are looking for highly motivated individuals who are excited by the prospect of helping our members achieve financial security and well-being into their retirement.
Communication skills are a vital to the success of this role. Successful candidates will be excellent communicators, with the ability to communicate effectively and empathetically to a diverse audience.
Candidates should have outstanding service delivery skills as well as a demonstrated ability to effectively manage their own performance, whilst being adaptive and accountable for changing workloads and service demands.
Prior experience in frontline service delivery or contact centre environments will be highly regarded.

To be successful, you must address the selection criteria below in a cover letter:

• Ability to communicate effectively and empathetically to a diverse audience, both verbally and in writing, including face-to-face interactions.
• Demonstrated ability to provide empathetic high-level customer service to a variety of stakeholders.
• Ability to work independently, under limited direction, and show initiative.
• Flexibility to deal with multiple demands and Members at one time and to adjust your approach to meet Member needs.
• Demonstrated ability to effectively respond to changing workload demands and competing priorities.

THE DEPARTMENT OF TREASURY AND FINANCE IS AN EQUAL OPPORTUNITIES EMPLOYER COMMITTED TO PROVIDING AN INCLUSIVE WORKPLACE THAT EMBRACES DIVERSITY AND INCLUSION FOR ALL EMPLOYEES. WE STRONGLY ENCOURAGE APPLICATIONS FROM PEOPLE OF ABORIGINAL AND TORRES STRAIT ISLANDER DESCENT, CULTURALLY DIVERSE BACKGROUNDS, DISABILITY, ALL GENDERS, AND LGBTQI+ COMMUNITY. IF YOU HAVE ANY SUPPORT OR ACCESS REQUIREMENTS, WE ENCOURAGE YOU TO ADVISE US IF INVITED TO INTERVIEW.

Applications close: 27/01/2025 11:45 PM

James Feeney
Team Leader, Member Services
Email: SuperJobs@sa.gov.au