Membership Account Representative

at  88 Tactical

QUALIFICATIONS

• Proficient with Microsoft Office (Word, PowerPoint, Excel) programs
• Excellent communication and organizational skills
• High attention to detail, analytical mindset, and problem-solving skills
• Positive, team-player attitude
• Customer service experience preferred

• Serves as the main point of contact for current members from acquisition throughout membership period assisting with membership needs
• Actively reaching out to engage members to drive usage and develop relationships with potential and current members
• Responsible for completing regular satisfaction follow-ups with accounts throughout the sales cycle and membership period
• Book reservations for shooting lanes, classes or the restaurant as needed
• Address customer service concerns promptly to maintain positive experience and healthy account portfolio
• Relay issues to membership managers when needed
• Know the onboarding process and utilize Bizzflo POS system to accept payments and track accounts
• Performs assigned tasks for special events pertaining to corporate accounts
• Work in unison with Event Coordinator meeting expectations and customer event goals
• Relay future leads and referrals for corporate membership department
• Coordinate any future client tour requests and have ability to showcase facility if needed
• Knowledgeable on membership level offerings and be an expert source on membership benefits
• Assist in maintaining membership benefits, promotions, and incentives
• Suggest ways to improve sales (e.g., planning marketing activities)
• Know and comply with Employee Handbook guidelines and department specific policies
• Input and track account data and activity in CRM. (Highrise)
• Works with Corporate membership manager on past due accounts
• Assist team members in achieving department goals and contribute to overall growth of 88 Tactical