Membership Administrator

at  67 Pall Mall

ABOUT 67 PALL MALL

We are currently recruiting for a Membership Administrator to join our team at 67 Pall Mall.
This is an ideal opportunity for you to join a great team of professionals. We are looking for a truly passionate professional looking to develop their career.
The restaurant itself is a beautiful, uniquely designed space with bespoke tableware & one of the largest wine lists in the country.
An exciting opportunity has arisen for a Membership Administrator to join the Finance Team for 67 Pall Mall.

As Membership Administrator you will assist both, the Finance team and the membership team, in the following:

• Processing all aspects of sales accounts for all Club Members
• Ensuring prompt distribution of sales statements on a monthly basis and during renewals period to all Members
• Processing all sales payments including direct debits, credit card payments and bank transfers
• Credit Control - in conjunction with the Club secretaries, ensure debt is recovered in a timely manner across all Clubs
• Prompt and efficient management of all Member enquiries relating to their sales accounts via phone, email or letter
• Accurate and timely allocation of all payments to Member accounts on the database
• Assisting with Member enquiries relating to their Club subscription fees when necessary
• Prepare reports to the membership managers/directors
• Weekly banking of all cheques sent for payment of sales accounts
• Liaise with Accounts team to ensure effective integration with finance procedures
• Database reporting and administration
• Reconciliation of On Account and Subs settlement from payment portals and preparation of import journal
• Assisting Membership team with Membership financial admin
• Ad hoc work in Support of Group Accounts receivable team

The ideal Membership Administrator will have:

• Extensive experience working with a CRM database
• Excellent numeracy skills with good analytical skills
• Extensive experience of working with customers / clients / members directly with account / booking queries
• Previous accounting experience
• Proven track record in preparing Management/Executive reports
• Excellent communication skills both verbal, written and on the telephone
• Excellent attention to detail and the ability to prioritise tasks and meet deadlines
• Be highly motivated, with the ability to work within a small, process driven team
• Excellent computer skills across Microsoft Office – Word, Excel, Outlook and databases

Please refer the Job description for details