Membership & Adoptions Assistant

at  Chester Zoo

MEMBERSHIP & ADOPTIONS ASSISTANT

This is a key role working as part of our busy, visitor-facing Membership & Adoptions team.

As a Membership & Adoptions Assistant you will:

• Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
• Check and secure cash taken through the till (balance/cash up the days takings and secure in safe).
• Process the administration involved in selling membership and adoptions (data in-put, post, emails, online applications, telephone payments).
• Monitoring literature & stock including stationery and adoption images.
• Talking to customers whilst they are queuing for the membership office to answer questions, assist and offer advice.
• Supporting new seasonal staff to ensure all aspects of the job role are understood and carried out efficiently.

OUR REQUIREMENTS MEMBERSHIP & ADOPTIONS ASSISTANT

• Have experience of working in a fast paced, customer service environment.
• Have good communication skills and be confident taking membership details and payments over the telephone.
• Have a good standard of education, including a GCSE (or equivalent) in maths and English.
• Have experience of using tills, including cash and credit card transactions.
• Have previous sales and general administration experience.
• Be confident and experienced in Microsoft Office & databases.
• Have strong organisational skills.
• Have an eye for detail and accuracy.
• Have experience of supporting colleagues in their role.

Although not essential, the following would be desirable:

• An understanding of GDPR.
• Knowledge of how the zoo works generally.

MORE ABOUT US

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

Please refer the Job description for details