Membership and Marketing Coordinator

at  Fitzgerald HR

THE PERSON:

The ideal person will have proven previous experience within a similar administrative role. You will have the ability to multitask and prioritise tasks effectively to manage the varied and fast-paced nature of the role. You will possess excellent verbal and written communication skills, enabling you to interact confidently and professionally with colleagues, members, non-members, and suppliers both in writing and over the phone. Providing outstanding customer service will come naturally to you.
The successful candidate will have strong IT skills, particularly in data entry and the use of Microsoft Word and Excel. You’ll be organised with a high level of accuracy and attention to detail. We’re looking for an individual who is reliable and detail-orientated and who takes pride in producing high-quality work. You will enjoy working collaboratively as part of a small team.
It would be beneficial if you had experience in using CRM systems, accounting software, and/or direct debit systems. A background in membership organisations or events management would be desirable, but is not essential.

We are looking to recruit a Membership and Marketing Coordinator to join us on a contract for at least 8 months. The role will be primarily remote, home-based working, with occasional work in person at events and conferences, and will support the Events Manager and the Marketing Manager.
As Membership and Marketing Coordinator, you will manage all aspects of membership administration for ADI. You will take responsibility for processing new member applications, maintaining accurate and up-to-date membership records, and handling student and First Five Year memberships. This includes overseeing annual subscription renewals, managing direct debit and recurring card payments, and following up on outstanding subscriptions to ensure maximum renewal rates. You will also contact resigned or lapsed members to understand and report on non-renewal reasons. You’ll administer member benefits, ensuring invoicing accuracy and liaising with providers to maintain exclusive offers.
Alongside membership tasks, the successful role holder will plan and manage ADI’s social media accounts, creating content, scheduling posts, engaging with the online community, and providing performance reports. Supporting the Marketing Manager, you will coordinate marketing campaigns for events and membership activities, ensuring timely delivery of materials and effective reporting. Additionally, you will assist with the organisation and delivery of ADI events and trade show participation, offering pre-event and on-site support, whilst maintaining accurate records for all tasks.