Membership Coordinator - Soho Works

at  Soho House Co

MEASURES OF SUCCESS

• Maintain a response time of under 2 hours for the membership inbox
• Achieve 0% outstanding debt MOM.
• Reduce historic debt by 20%
• All cases assigned by EOD.
• Weekly reconciliation of Salesforce and Nexudus data. No discrepancies
• Accurate member set up and cancellations for all membership types
• Consistently follow debt chase procedure

BENEFITS…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your potential, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership Applicable After 1 Years’ Service
• Weekly Pay
• Free lunch at Store X Café in 180 Strand on Mondays and Fridays
• 50% off Food & Drink in Soho House venues, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

THE ROLE…

The Soho Works Membership Coordinator Is responsible for providing fast solutions to our members and potential members at Soho Works. The Soho Works Membership Coordinator is responsible for the day to day running of membership enquiries, chasing membership payments and providing support to the larger Soho Works team Member set up.

MAIN DUTIES…

• To be a proactive first point of contact for Soho Works member queries via telephone and email. Responding to these in a timely and efficient manner.
• Providing information to prospective members about our membership offering and sign-up processes.
• Responsibility for amending, cancelling, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
• Chasing payments by phone and email for unpaid membership fees, and where necessary suspending memberships due to outstanding payments.
• Use our Salesforce and Nexudus database to create, look up and update records for current and potential members.
• Resolving any Issues members are having, and knowing points of escalation
• Completing general membership administration tasks. Such tasks include but not limited to answering member queries, sending out weekly dashboards, setting up member contracts and chasing payments.
• Supporting onsite teams with any queries about membership
• Making sure that members feel that their questions are being answered
• Any ad-hoc projects given by Soho Works Director or Membership Systems manager