Membership Director

at  YMCA

The Pawtucket Family Y is searching for a Membership Director to cultivate a welcoming environment and drive membership growth!
Job Description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director at Woonsocket YMCA i ntentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

• Ensures programs and services meet community needs.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Ensures a level of service and engagement that fosters loyalty among those we serve.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the metro office as necessary on financial transactions.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; on-boards and develops them for success.
• Supports other departments in promoting programming to the community.
• Collaborates with other community organizations on health initiatives and promotions