Membership Engagement II (Customer Service Representative)

at  YMCA of Greater Seattle

Seattle, WA 98105, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Jan, 2025USD 22 Hourly19 Oct, 2024N/AEnglish,Addition,TrainingNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

JOB SUMMARY

  • This is an on-site position
    We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

PREFERRED QUALIFICATIONS

  • Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
  • Ability to speak any language in addition to English may be helpful.
    Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

Responsibilities:

  • Develops positive relationships including providing prompt and courteous service to members, participants and guests.
  • Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
  • Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
  • Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
  • Balances and completes reports for financial transactions.
  • May control access to facility.
  • May open and/or close facility.
  • Supports member engagement and retention activities of the branch.
  • Provides guidance and support for assigned at-risk members and accurately maintains related records.
  • Conducts follow up on prospects who have not joined, as assigned.
  • Follow-ups on new member survey feedback, as assigned.
  • Attends staff meetings and trainings as required.
  • Other duties as assigned


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

HR / Administration / IR

Customer Service

Graduate

Proficient

1

Seattle, WA 98105, USA