Membership Experience Director

at  YMCA

The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation’s health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.

REQUIREMENTS TO BE A MEMBERSHIP EXPERIENCE DIRECTOR:

• Bachelor’s degree in human services, social services, recreation, business or equivalent.
• Minimum of two years in membership services, marketing, sales, and/or customer services.
• Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
• Ability to learn and retain information related to programs, services, and membership options.
• Ability to handle conflict management in a positive manner.
• A Passion for working with others and developing strong teams.

RESPONSIBILITIES OF A MEMBERSHIP EXPERIENCE DIRECTOR:

• Supervise and oversee membership staff and all operations of the membership department.
• Work closely with Associate Executive Director to develop operational objectives and innovative approaches for membership growth and retention.
• Assist to develop and monitor the branch membership budget to ensure fiscal objectives are met.
• Develop and maintain positive collaborative relationships with other community organizations.
• Personally leads the member experience by working at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.
• This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.