Membership Learning Manager

at  Royal British Legion

ARE YOU AN EXPERIENCED L&D PROFESSIONAL SEEKING A NEW OPPORTUNITY? WOULD YOU LIKE TO MANAGE THE DELIVERY OF THE L&D PROGRAMME FOR MEMBERSHIP WITHIN A LEADING UK CHARITY? WE WOULD LIKE TO HEAR FROM YOU!

We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.
You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.

Reporting to the Head of Learning and Development, key responsibilities will include:

• Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
• Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
• Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
• Manage and lead a team of 2 L&D Specialists and 1 L&D Coordinator
• Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
• Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
This role requires regular travel, weekend and evening work, and overnight stays across the UK (England, Scotland, Wales and Northern Ireland) to deliver learning interventions to meet the needs of colleagues. The expectation is two to three times a month on average and there is also a requirement to attend or London Head Office once a month for team meetings and to build relationships with colleagues outside of delivering training. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

FOR MORE DETAILED INFORMATION ABOUT THE ROLE, PLEASE SEE OUR VACANCY INFORMATION PACK ATTACHED TO OUR DIRECT ADVERT.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: First stage: 5th December 2024 (Microsoft Teams)
Second stage: 17th or 18th December 2024 (Microsoft Teams)
Final stage: 8th January 2025 (in-person – London Bridge)
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Reporting to the Head of Learning and Development, key responsibilities will include:

• Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
• Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
• Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
• Manage and lead a team of 2 L&D Specialists and 1 L&D Coordinator
• Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
• Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficientl