Membership Relations, Sales & Marketing Executive

at  Chinese Swimming Club

WE OFFER ATTRACTIVE BENEFITS SUCH AS:

• Annual Wage Supplement
• Annual Increment
• Performance Bonus
• Ang Bao Payment
• Annual Leave
• Dental & Medical Benefits
• Staff Discount
• Training & Development
• Free Parking

REQUIREMENTS:

• Candidates who hold a Diploma/ GCE “A” levels is preferred.
• Excellence customer service with good interpersonal skills
• Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
• A collaborative team player with strong communication, customer service, and interpersonal skills
• Prior Sales and marketing experience is a plus.
• Positive and proactive attitude
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  Job Types: Full-time, Permanent
  Pay: $2,800.00 - $4,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Free parking
• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Education:

• Local Polytechnic Diploma (Preferred)

Work Location: In perso

• Membership Processing: Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions
• Data Management: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
• Member Support: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
• Membership Communications: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
• Sales and Marketing: Generating leads, following up on inquiries, and delivering product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
• Report Generation: Generate regular reports on membership trends, statistics, and performance metrics.
• System Maintenance: Update and maintain the membership management system to ensure data accuracy and efficiency.
• Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to member data.