Membership Sales Executive

at  St Mellion Estate

Job Ref: ST1069
Branch: St Mellion Estate
Location: St Mellion Estate, Cornwall
Salary/Benefits: £23795.20 with the opportunity to earn up to £8,000 additional OTE annually.
Contract type: Permanent
Hours: Full Time
Shift pattern: 0900-1700 to include weekends on a rota system
Hours per week: 40
Posted date: 15/11/2024
Closing date: 17/12/2024

JOB DESCRIPTION

At St. Mellion Estate we are looking for a driven sales person to join our team. If you thrive in a busy and diverse environment, and want to work in a beautiful location then we want to hear from you.

ABOUT US…..

St Mellion Estate is a luxury resort that has two world renowned golf courses, a spa with full leisure and fitness facilities and an 80 plus bedroom hotel with conferencing, wedding and banqueting facilities for up to 500 guests. It’s a place where you can relax, whether at work or play, and enjoy the very best Cornish hospitality.
There is much change on the horizon at St Mellion as we progress with our mission to transform into the UK’s leading multi-generational destination. There are ambitious development plans being created that may see the addition of a stand-alone spa, alongside ongoing refurbishment plans.
We seek to do this in a sustainable and ethical way. We live within the grain of nature and aim to leave the natural world in better condition, with added resilience as a result of our actions.

ADDITIONAL INFORMATION

This job description has been prepared as a working document to identify the main areas of responsibility. It is not a definitive statement of duties nor excludes any tasks which may be considered reasonable.

You will be a key player in our member’s journey, whether they are just starting out or a long-standing member. You’ll be there to:

• Generate new prospects and achieve targets by building relationships within the business through member referrals, leisure and hotel events and a range of outreach activities.
• Book tours and appointments to showcase our club, golf shop and hotel facilities, matching the facilities and selling the benefits of joining St. Mellion to the prospective members’ needs and goals.
• Be commercial ‘savvy’ and promote all marketing activities to sell golf and health club memberships.
• Present the membership options and promotions with prospective members on the telephone, via face-face appointments and email.
• Selling with integrity and offering advice through a professional discussion to match the right package for them.
• Work towards your monthly sales targets and sales KPI’s set by the Membership Sales Manager to achieve results and delivering great customer service throughout.
• Complete outbound and inbound calls to new prospects, previous and current members to renew and sell pre-paid and direct debit memberships.
• Handle and resolve member payment queries or complaints liaising with the Membership Sales Manager.
• Ensure you have in depth product knowledge, attending training and coaching sessions and working with all departments within your club.
• Supporting the Marketing Manager in completing agreed membership campaigns.