Membership Services Supervisor - Days

at  Ennismore

Company Description
Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 15 brands; 130 operating hotels and resorts, with over 140 in the pipeline; 76 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.
Job Description

• Provide training and coaching to Membership Services Agents
• Dealing with Member enquires and issues via email and online chat
• Making bookings on behalf of Members
• Managing Member profiles
• Managing and processing Membership cancellations including overseeing team cancel/save strategy
• Building and maintaining a good rapport with hotel teams across the globe
• Customer focused at all times to ensure high standards of hospitality and Member service
• General office administration duties
• Assisting the Director of Operations in providing an overview of the Disloyalty Membership for hotel Front Office and Restaurant & Bar teams
• Assisting with rotas and scheduling
• Deputising for the Membership Services Manager if required
• Undertake any other reasonable requests from management