Membership Services Supervisor – Dis-loyalty

at  Ennismore

Company Description
We are looking for a Membership Services Supervisor to join our Dis-loyalty team here at Ennismore.
In Summer 2023 Ennismore launched a global Membership programme – Dis-loyalty - to provide guests with the opportunity to be part of a loyalty programme like no other. Supervising the Membership Services Team is an exciting opportunity to grow with a team that will provide an outstanding service to our Members and to be part of shaping an exciting new initiative.
Job Description
Your purpose: To offer support and guidance to the Membership Services team on a day-to-day basis. To provide naturally friendly, helpful, and responsive level of service to our Members and ensure high levels of customer service and operational excellence at all times.

• Provide training and coaching to Membership Services Agents
• Dealing with Member enquires and issues via email and online chat
• Making bookings on behalf of Members
• Managing Member profiles
• Managing and processing Membership cancellations including overseeing team cancel/save strategy.
• Building and maintaining a good rapport with hotel teams across the globe
• Customer focused at all times to ensure high standards of hospitality and Member service
• General office administration duties
• Assisting the Director of Operations in providing an overview of the Disloyalty Membership for hotel Front Office and Restaurant & Bar teams
• Assisting with rotas and scheduling
• Deputising for the Membership Services Manager if required
• Undertake any other reasonable requests from management
  Qualifications