Membership Specialist – English & German Speaking

at  Bosch Group

WELCOME TO BOSCH.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 36 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
To achieve the ambitious objectives of our growing site in Liverpool we are looking for a Membership Specialist to join an exciting campaign.

Job Description

• Engage prospective members by maintaining engaging conversations.
• Build rapport and trust with potential members.
• Promote membership benefits. Highlighting features that align with the customer’s needs.
• Address concerns raised by potential members confidently and professionally.
• Maintain accurate records of all interactions in our CRM system.
• Work closely with the Supervisor and Customer Service Advisors to share insights and ideas for improving membership services.
• Use selling techniques to convert interested users into paying members.
• Overcome objections professionally and effectively.
• Handle account maintenance, password reset and other service actions.
• Stay updated on travel trends, club offerings and membership benefits.
• Communicate via both phone and email.

QUALIFICATIONS

• 2 – 3 years’ experience of phone-based sales or retention experience, preferably in a call centre.
• Fluent in English and German, both written and verbal.
• Able to balance being personable and assertive in conversations.
• Strong communication and active listening skills.
• Ability to ask probing questions and tailor offers to individual needs.
• Resilience to handle counterpoints gracefully and be comfortable with people saying ‘no’.
• Knowledge of CRM systems and other call centre technology.
• Knowledge of or a passion for travel would be an advantage.
• Understand and relate to the needs of others.
• Quality focused with attention to detail.
• Empathetic, a warm, helpful and positive approach.
• Proactive, confident, self-motivated and driven to succeed.
• A team player.
• IT Savvy with good MS Office and keyboard skills.
• The commitment to work towards individual and team goals.
  Additional Information
  Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.

Please refer the Job description for details