Mental Health & Addictions (WSP Counsellor)

at  Telus Health

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Join Our Team
TELUS Health’s Workplace Support Program provides early intervention for employee mental health challenges, offering professional assessment and counselling to maintain healthy productivity. These clinical services are designed to address issues requiring long-term, specialized, or intensive care to prevent or manage workplace performance problems, absences, and disabilities.
This role offers a unique opportunity to make a significant impact on employee mental health within the workplace. If you are passionate about clinical excellence and dedicated to supporting individuals through their mental health journey, we want to hear from you.
Join TELUS Health and help create a positive, supportive environment that fosters client resilience and growth. Together, we can make a meaningful difference.
The Impact You’ll Make and What We’ll Accomplish Together
As a registered psychotherapist or social worker, you’ll be part of Canada’s leading healthcare organization, supporting employee well-being through evidence-based interventions and digital solutions. Make a meaningful impact by helping clients build resilience, navigate challenges, and achieve successful return-to-work outcomes, all while growing alongside passionate professionals who share your commitment to transforming mental health care.

Here’s How

• Clinical Assessment & Treatment Planning: Conduct comprehensive assessments for a wide range of psychosocial disorders, including evaluations of risk and substance use. Develop personalized care plans in collaboration with clients to address their specific needs and goals.
• Therapeutic Counseling: Provide medium-term therapeutic counseling for individuals dealing with complex mental health and substance use disorders. Empower clients by helping them develop coping strategies, enhance emotional resilience, and acquire skills for successful workforce reintegration. Support them in managing workplace stressors and sustaining long-term employment.
• Community Liaison: Act as a case manager by referring clients to appropriate community resources and ensuring they receive the support needed for their recovery.
• Peer Collaboration: Actively participate in clinical and peer supervision sessions, as well as bi-monthly team meetings. Engage in case consultations and continuously enhance your professional knowledge by staying updated on industry trends and new therapeutic modalities.
• Client Advocacy: Maintain consistent communication with external stakeholders, advocate on clients’ behalf, and effectively manage client interactions while representing TELUS Health.
• Quality Assurance: Promote a culture of continuous improvement by encouraging client feedback through satisfaction surveys and consistently achieving case closure targets.
• Administrative Duties: Handle all administrative tasks as dictated by each client’s clinical model, including timely completion of intake assessments, progress notes, and closing reports. Ensure accurate documentation, manage scheduling, and maintain compliance with regulatory standards. Coordinate with external providers and participate in quality assurance processes as required.

Qualifications

Education and Certifications:

• Master’s Degree in Counselling, Psychology, Social Work, or a related field.
• Active membership with a professional college in Ontario (OCSWSSW or CRPO)
• Minimum five (5) years of post-masters clinical experience.
• Certification or extensive training in conducting Substance Abuse assessments, Solution-Focused Therapy (SFT), AOAR practices, and/or GAIN-Q3 is considered a valuable asset.

Experience and Skills:

• Expertise in mental health and concurrent disorders, including conducting substance abuse assessments and mental health evaluations.
• Experience in both inpatient and outpatient substance abuse treatment facilities considered an asset.
• Proven ability to manage high-risk crises, including clients who may pose threats to themselves or others.
• Ability to work effectively with diverse clients presenting various issues, with a thorough understanding of local community resources.
• Experience supporting mandated clients and promoting community adaptation and integration.
• Strong interpersonal skills to build and maintain relationships with clients and stakeholders.
• Effective time management skills to handle high caseloads and administrative tasks.
• Strong report writing and administrative skills.
• Tech-savvy with the capability to provide telephonic and virtual clinical support.
• Self-starter able to work with minimal supervision.
• Willingness and availability to travel within the GTA to provide in-person support as needed.

Why Choose TELUS Health

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, paid vacation, and a flexible benefits plan to meet the needs of you and your family
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d’équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l’(les) équipe(s) d’acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.

Please refer the Job description for details