Mental Health Counsellor - Day Shift

at  Zevo Health

DESCRIPTION

Job Title: Mental Health Counsellor
Location: Krakow, Poland
Work Type: On-Site
Work Shifts: Day

EDUCATIONAL REQUIREMENTS

• Master’s degree in the field of Psychology or minimum in Hons BA Psychotherapy.
• Minimum graduate membership with PTP, NIP (or similar) or pre-accreditation with psychotherapy body (PTPsych etc.)
• Additional clinical education related to short-term, solution-focused interventions.
• Certified in suicide risk assessment, such as SafeTALK or ASIST, ensuring the ability to effectively identify and manage clients at risk.
• Maintain and document the minimum number of Continuing Professional Development (CPD) hours according to your governing body and/or a minimum of 20 hours in line with the Zevo policy throughout the year, ensuring ongoing professional growth and adherence to industry standards.

Previous Work Experience

• Minimum 3 years of clinical experience in individual and group interventions. Experience in a corporate environment is an advantage.
• Experience in designing and delivering psycho-educational training programs to enhance resilience and coping skills.
• Proven ability to work effectively within a multi-disciplinary team of therapists.
• Experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds.
• Proven ability to maintain professionalism and ethical standards in a corporate environment, including effective communication and confidentiality.

Knowledge, Skills & Abilities

• Fluency in written and spoken English is essential.
• Fluency in written and spoken Polish is an advantage.
• Proficient in Microsoft Office Suite and various video conferencing technologies.
• Fluent in written and spoken English. Additional language skills are advantageous for broader client engagement.
• Strong data management skills, ensuring accurate and efficient handling of client information and session records.
• Ability to adapt and excel in a flexible, ambiguous, and rapidly changing environment within an emerging, fast-growing industry, showcasing resilience and agility.
• Excellent time management and clinical prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting.
• Committed to continuous learning and professional development, staying updated with industry trends and enhancing skills.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ROLE OVERVIEW

At Zevo, we are a global leader in supporting the psychological health of content moderators and Trust & Safety professionals. This is an exciting opportunity to work within a rapidly growing industry driven by the expansion of online content. As a qualified Mental Health Counsellor, you will join our elite team to deliver a comprehensive wellbeing program to our clients. Your role will involve enhancing psychological health, addressing mental health challenges, and providing tailored support to meet diverse needs. You will work within a multi-disciplinary team to deliver holistic, cross-culturally relevant interventions and ensure the highest standard of care.

KEY RESPONSIBILITIES

• Schedule on-demand, short-term individual counseling sessions using our booking platform.
• Deliver one-on-one counseling sessions, wellbeing check-ins and group interventions, addressing a range of psychological and emotional issues.
• Ensure consistent availability aligned with the team’s overall capacity and scheduling needs, balancing workload, and maximizing efficiency.
• Timely management and completion of administrative duties, including tracking session data, completing case notes, and scheduling of sessions.
• Maintain accurate records for all individual counseling sessions in line with GDPR compliance.
• Design and deliver psycho-educational training programs focused on enhancing resilience, healthy coping, and distress management skills development.
• Facilitate creative sessions such as art therapy, music therapy, and mindfulness activities, providing diverse therapeutic options to our clients’ employees.
• Respond promptly to emails and messages from team members and client employees, ensuring clear and timely communication to support collaborative efforts and client satisfaction.
• Participate in internal team meetings to discuss cases, share insights, and contribute to team strategies.
• Attend all internal and external supervision sessions to ensure continuous professional development and adherence to best practices.
• Attend training that is required internally.
• Manage clinical risks effectively, ensuring the safety and well-being of all clients’ employees.