Merchandise Assistant

at  University of Toronto Press

Here’s what you’ll be doing….
You’ll be responsible for supporting the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure data maintenance and inventory management.
Key Responsibilities include:

Customer Service, Sales and Support

• Build relationships with customers through open and interactive communication via phone, email, or in person
• Provide accurate product information and quotes to customers in a timely manner
• Identify and assess customer needs to achieve satisfaction
• Respond to customer complaints and provide appropriate solutions and/or alternatives
• Support Campus Outfitters Manager and Account Specialist with new sales activities
• Communicate with Trademark & Licensing to ensure brand standards are being met through mock ups
• Other related duties as assigned

Data Maintenance and Sales Processing

• Create new SKUs and update existing SKUs in internal database and on the website
• Create and submit purchase orders to external and internal vendors
• Create and process customer invoices
• Work with marketing and webs teams to set up, manage, and fulfill preorders
• Liaise with web orders to help fulfill custom made orders and answer any customer/team questions
• Organize and sort appropriate customer files and other data

Inventory Management

• Liaise with receiving department to manage inbound goods and outbound product
• Follow up/track purchase orders through effective vendor communication
• Process returns to vendors for damaged/defective merchandise within a timely manner
• Liaise with accounting department to ensure debits/inventory adjustments are completed by end of month
• Compile and communicate damages for write-offs with inventory adjusters
• Occasional lifting of product for order prep and storage organization

Education, Qualifications, and Experience:

• Post-secondary graduate or equivalent combination of education and experience
• Minimum 2 years retail experience, customer service experience, or business development experience
• Comfortable working in a hands-on, physically demanding environment
• Ability to lift/move/handle (up to but not exclusive) 50 lbs

Knowledge, Skills, and Attributes:

• Ability to prioritize tasks to ensure maximize completion of tasks
• Provide high level of customer service
• Outstanding communication skills
• Excellent attention detail to ensure data accuracy
• Ability to thrive in a fast paced and ever-changing work environment
• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset
• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:
The UofT Bookstore provides many important goods and services to the University of Toronto community. We operate five stores across the three U of T campuses (St. George, Mississauga, Scarborough, Faculty of Law, and St. Mike’s Cafe) and a large online shop that ships Canada-wide and internationally. We offer a wide selection of course materials including new, used, digital, and custom course pack options, all competitively priced with a student budget in mind. We also carry U of T–branded clothing and merchandise, gifts, trade books, technology products, school supplies, and more.
About University of Toronto Press:
University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.
As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.
Interested in applying?
We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.
The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at 416.978.2239 ext. 2255.
This is a current vacancy within our organization.
Company
University of Toronto Press
Location
Bookstore, Downtown Campus
Opening Date
Oct 30, 2024
Closing Date
Nov 25, 2024
Starting Date
Dec 02, 202

Please refer the Job description for details