Merchant Onboarding Specialist

at  Voltio

Team: Merchant Onboarding & Support
Reporting to: Merchant Onboarding Lead
Location: Warsaw, Cracow
Salary: 10 000 - 14 000 PLN gross Contract of Employment or 11 630 - 16 300 PLN net B2B

REQUIREMENTS

• At least 5 years of experience in a similar role,
• Strong written and verbal communication skills in English (additional languages are a strong plus),
• Experience with regulatory compliance for KYC and AML,
• High energy and a strong sense of ownership,
• Excellent organisational skills,
• Absolute attention to details,
• You are data driven and are able to figure out how to automate processes,
• Team-working and a getting-things-done attitude.

ABOUT THE ROLE

As a Merchant Onboarding Specialist, you will cooperate closely with our Sales team to help guide customers through the onboarding process. In parallel to the technical implementation team you will work with Volt’s sales manager to collect relevant KYC documents from our customers and make their boarding as smooth as possible.

WHAT THE ROLE INVOLVES

• Cooperation with the sales team to guide customers through the onboarding process,
• Collection of relevant KYC documents from customers and 1st line review,
• Analysing, verifying and challenging customer documentation,
• Help to improve onboarding procedures with the Compliance team,
• Help to automate onboarding process and work closely with the Product owners,
• Support and train colleagues around the onboarding procedure.