Merchant Onboarding Specialist

at  Worldline

Job Description
Merchant Onboarding Specialist

KEY ACCOUNTABILITIES

• Support the onboarding of new customers by effectively processing and managing real time onboarding including KYC, due diligence, and bank account validation.
• Work in collaboration with credit risk team to effectively process and manage real time low risk decisions through risk systems while justifying all recommendations.
• Demonstrate attention to detail by configuring new customer accounts into maintenance platforms, always upholding the highest level of quality that we are known for.
• Provide daily support to the sales and customer experience teams with: EFT/Sage account review, KYC and due diligence requirements, bank account validation, and general onboarding questions.
• Demonstrate your curiosity by keeping up to date with emerging trends related to onboarding risk to ensure business strategies are aligned with the operational environment.
• You take responsibility for performing your best by setting goals, tracking progress and working to achieve them. Where goals need to be adjusted, you work with the Boarding & Underwriting Manager to ensure these adjusted goals support our team and company goals.
• You actively participate in a feedback culture, knowing that open communication is essential to building a high-performance team.

WHO WE ARE

We are shaping a new world of payments and trusted transactions. With our advanced payments technology, local payments expertise and solutions customised for hundreds of markets and industries, we are helping millions of businesses of all sizes to realise their ambitions – faster, simpler and more securely.
Our company’s purpose is to design and operate leading digital payment solutions for software vendors, sales organizations, and banks that enable sustainable economic growth and reinforce trust and security in our societies. Our solutions are environmentally friendly, widely accessible, and support social transformation.
Information at a Glance
Request ID: 297840
Posting Start Date: 12/23/24
Job Area: Customer Services
Work Site: Hybrid
Contract Type: Permanent
Brand: Worldline
Job Location: Canada - Victoria

Please refer the Job description for details