Merchant Services Onboarding KYC - Status Change Business Execution Consult

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Practical experience in KYC: onboarding and ongoing customer profile updates/refresh
• Experience corelating trigger events to resolutions
• Direct client or third party outreach experience
• Knowledge and application/execution of controls
• Payment (acquiring, issuing, network) experience
• Financial services experience
• Project management experience
• CAMS, CFE, PMP, Six Sigma certification (or in progress certification

Wells Fargo is seeking a Business Execution Consultant to support Merchant Services Onboarding Operations KYC team in executing status change activities for our existing customer base.
Learn more about our career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Continuously learn and apply knowledge of Merchant Services business, customer base, process and controls
• Lead, be responsible and accountable for assigned customer status change requests
• Serve as an advocate for the bank policy, the customer, and internal partners
• Manage a pipeline of customer requests against timelines outlined in enterprise policy, and business procedures
• Communicate directly with customers, as needed
• Keep management updated on progress of assigned work
• Attention to detail - ensure that documentation submitted for review & keying activities are accurate, complete, and timely
• Quality review of post-keying activities for accuracy
• Escalation of customer concerns or complaints to management, as needed
• Identify opportunities for process improvement and provide recommendations
• Consult with Financial Crimes partners, as needed
• Attention to detail required
• Organizational skills required

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Practical experience in KYC: onboarding and ongoing customer profile updates/refresh
• Experience corelating trigger events to resolutions
• Direct client or third party outreach experience
• Knowledge and application/execution of controls
• Payment (acquiring, issuing, network) experience
• Financial services experience
• Project management experience
• CAMS, CFE, PMP, Six Sigma certification (or in progress certification)

Job Expectations:

• This position offers a hybrid work schedule with a minimum of three in-office days each week.
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position