Merchant Services Operations Onboarding Leader

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experienc

Desired Qualifications:

• Leadership experience of an operational support team driving strategic business initiatives in Financial Services
• Financial Services or Fintech industry experience, preferably within Merchant Services and/or Payment Processing
• Leadership experience and ability to effectively manage and engage teams, drive results, navigate conflict, provide feedback/direction, and manage and build relationships with leaders and team members
• Proven ability to leverage data and analytics tools and resources to build reporting, make business decisions and solve problems
• Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
• Experience developing partnerships and collaborating with multiple stakeholders, businesses and functional areas and across all levels of the organization
• Experience driving and leading organizational change in a dynamic environment
• Demonstrated ability to enhance and implement new processes by proactively identifying roadblocks and developing recommendations for unforeseen issues
• Proven ability to effectively influence, partner, and negotiate at all internal organizational levels to gain commitment to accomplish business goals
• Strong operational process knowledge, including the ability to identify and evaluate trends, isolate root cause, and provide swift/thorough analysis and recommendations
• Strong risk management leadership skills, including exposure to RCSA (Risk and Control Self Assessment)
• Client relationship management experience
• Ability to work independently with strong organizational, multi-tasking, and prioritizing skills needed to operate in a fast paced, matrix organization environment
• Highly refined communicator, with experience presenting information in a manner that persuades, educates, and enhances understanding at all levels
• Proficient in MS Office suite - Power Point, Word, Exce

Wells Fargo is seeking a strong, experienced leader to oversee its Merchant Services Onboarding function. This leader will manage the Onboarding team and is responsible for leading all aspects of the client onboarding and setup lifecycle. Additionally, this position will act as the primary liaison with all stakeholders within Merchant Services related to the operations surrounding merchant onboarding, add location and setup related activities. This role will engage and influence strategy and leverage analytic and execution skills to drive key initiatives to deliver on program objectives and solve business problems. Given the breadth of this role, the responsibilities will be diverse and varying, depending on work required to be actioned. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Manage and develop a team while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
• Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo’s policies and business line objectives
• Identify potential risks when implementing change along with developing mitigation strategies and plans
• Recommend opportunities for Business Execution process improvement
• Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
• Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
• Manage allocation of people and financial resources for business execution
• Develop and guide a culture of talent development to meet business objectives and strategy
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Develop objectives and key results (OKR’s) and use metrics, Key performance indicators (KPI’s), to track the effectiveness of initiatives and develop an ongoing feedback loop to ensure continuous improvements
• Identify potential risks when implementing change along with developing mitigation strategies and plans
• Provide expertise for technical, operational and compliance functions related to client onboarding and setup
• Develop and deliver top quality, highly impactful and informative verbal and written presentations to executive leadership
• Deliver a high standard of quality in the daily execution of client onboarding and setup responsibilities and ensure adherence to policies and procedures.
• Embrace continuous changes and challenges; handle various initiatives and ad-hoc projects as assigned by management.

Required Qualifications:

• 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experience

Desired Qualifications:

• Leadership experience of an operational support team driving strategic business initiatives in Financial Services
• Financial Services or Fintech industry experience, preferably within Merchant Services and/or Payment Processing
• Leadership experience and ability to effectively manage and engage teams, drive results, navigate conflict, provide feedback/direction, and manage and build relationships with leaders and team members
• Proven ability to leverage data and analytics tools and resources to build reporting, make business decisions and solve problems
• Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
• Experience developing partnerships and collaborating with multiple stakeholders, businesses and functional areas and across all levels of the organization
• Experience driving and leading organizational change in a dynamic environment
• Demonstrated ability to enhance and implement new processes by proactively identifying roadblocks and developing recommendations for unforeseen issues
• Proven ability to effectively influence, partner, and negotiate at all internal organizational levels to gain commitment to accomplish business goals
• Strong operational process knowledge, including the ability to identify and evaluate trends, isolate root cause, and provide swift/thorough analysis and recommendations
• Strong risk management leadership skills, including exposure to RCSA (Risk and Control Self Assessment)
• Client relationship management experience
• Ability to work independently with strong organizational, multi-tasking, and prioritizing skills needed to operate in a fast paced, matrix organization environment
• Highly refined communicator, with experience presenting information in a manner that persuades, educates, and enhances understanding at all levels
• Proficient in MS Office suite - Power Point, Word, Excel

Job Expectations:

• Ability to travel up to 20% of the time
• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule

Job posting may come down early due to volume of applicants.

Locations:

• 1525 W W T Harris Blvd, Charlotte, NC 28262
• 800 S Jordan Creek Pkwy West Des Moines, IA 50266
• 2800 S Price Rd, Chandler, AZ 85286
• 250 E John Carpenter Fwy, Irving, TX 75062

Required locations listed above. Relocation assistance may be available for this position.