Merchant Technical Support Specialist

at  2C2P

MERCHANT TECHNICAL SUPPORT SPECIALIST

Singapore | Full Time | Technology
This role will offer an opportunity for you to broaden your knowledge and skills related to e-Commerce payment solutions as you will be tasked to lead payment gateway integrations, to provide technical support to clients by understanding their payment processing requirements and designing appropriate solutions and to maneuver internally to obtain the development resources necessary to meet merchant needs. This role will work closely with internal and external stakeholders locally and regionally which includes business partners, third party vendors and development teams to design and deliver IT solutions that enable the e-Commerce business unit to achieve results.

JOB DESCRIPTION

• To support business development efforts during pre-sales, implementation, and post-sales support by:
• Providing technical expertise to internal and external stakeholders.
• Designing and presenting ecommerce solutions for clients and partners
• Conducting internal and external training
• Point of contact point between technology team and business / product development team technical issues/bugs.
• Able to decipher/decoded merchant logs and troubleshoot.
• To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
• To work with other teams within the company for multi-country solutions
• Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
• Monitor daily batch jobs and operational functions within the systems
• Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the RCA).
• System monitoring and SLA follow ups.

QUALIFICATIONS

• 3 years working experience in payment, retail or IT solutions vendors
• Extensive pre-sales / post –sales or consulting experience
• Experience in fintech, payment gateway would be an advantage
• API-based programming skills is an advantage
• Solid understanding of front-to-back payment processes
• Excellent client-facing, communication and presentation
  We offer an attractive remuneration package, a fast paced and exciting working environment and provide challenging opportunities for life-long learning and career development.
  Interested candidates are asked to apply via this job post providing comprehensive resume with current and expected salary package.
  Please note that only shortlisted candidates will be notified.

Please refer the Job description for details