MES Application and Support Engineer III - (E3)

at  Applied Materials

Applied Materials AGS Automation Products Group is hiring an Application Engineer to support product development, customer deployment, services, and support for Applied SmartFactory® and SmartFactory Rx® automation products and solutions in the areas of manufacturing execution, factory performance, equipment performance, and advanced process control. Additionally, candidate will drive continuous improvement, help improve knowledge base management, and seek opportunities to build organizational efficiencies using technology, AI, machine learning, automation, and optimization.
This job will require about 20% travel (mostly domestic with some international).

Key Responsibilities

• Act as first level support for software issues reported by end users
• Test new builds, patches, versions prior to releasing in customer’s environment
• Triage and troubleshoot issues across the CIM (e.g. MES, PROMIS, CMMS, process control systems, message bus)
• Work with product engineering’s QA team on continuous improvement activities
• Assist project manager by tracking issues, patches, and resolution
• Coordinate customer’s internal teams to deploy and optimize CIM solutions to achieve factory KPIs
• Coordinate with systems administration and IT teams on developing and deploying CIM solutions.
• Present technical information to customers including technical contributors and managers.
• Create and implement software training and/or demonstrations
• Project management tasks
• Perform software installations
• Knowledge base contribution/management
• Respond to customer requests for proposal (RFP)
• Develop and deliver statements of work (SOW)
• Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, 5-Whys.
• Provide telephone coverage for escalated emergency customer issues. Provide off-hours customer support via cellular telephone as scheduled.

Key Skills and Experience

• Experience working in semiconductor manufacturing as process engineer, software or IT engineer, or manufacturing engineer
• Experience with factory automation applications with specific knowledge in MES, equipment automation, and application integration
• Familiar with SEMI standards
• Experience working with other factory automation systems such as recipe management, process control, planning, scheduling, dispatching
• Project management skills with ability to work on multiple projects concurrently.
• Working knowledge of databases and use of SQL.
• Working proficiency using programming and scripting languages such as R, Python, C#, Java, C++

Other Functional Knowledge

• Software expertise – familiarity working with enterprise automation software running on Windows/Linux platforms with Oracle database
• Working knowledge with data analysis applications such as Tableau, Microsoft SSRS, JMP

Other Qualifications

• Education and Experience: BS or MS degree in engineering or IT/IS related field
• 4 - 7 Years of experience in fab operations
• Preferred to have knowledge of Applied Materials applications and platforms such as FACTORYworks, FAB300, PROMIS, E3, APF, CLASS MCS 5

This position is remote.
Domestic and occasional international travel required.
Qualifications

EDUCATION:

Bachelor’s Degree

YEARS OF EXPERIENCE:

4 - 7 Years

WORK EXPERIENCE:

Additional Information

• Act as first level support for software issues reported by end users
• Test new builds, patches, versions prior to releasing in customer’s environment
• Triage and troubleshoot issues across the CIM (e.g. MES, PROMIS, CMMS, process control systems, message bus)
• Work with product engineering’s QA team on continuous improvement activities
• Assist project manager by tracking issues, patches, and resolution
• Coordinate customer’s internal teams to deploy and optimize CIM solutions to achieve factory KPIs
• Coordinate with systems administration and IT teams on developing and deploying CIM solutions.
• Present technical information to customers including technical contributors and managers.
• Create and implement software training and/or demonstrations
• Project management tasks
• Perform software installations
• Knowledge base contribution/management
• Respond to customer requests for proposal (RFP)
• Develop and deliver statements of work (SOW)
• Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, 5-Whys.
• Provide telephone coverage for escalated emergency customer issues. Provide off-hours customer support via cellular telephone as scheduled