Meter Reader/Customer Service Technician

at  Veolia

ABOUT VEOLIA NORTH AMERICA

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description

EDUCATION/EXPERIENCE/BACKGROUND:

• High School Diploma/GED.
• One (1) year experience in water system operation and maintenance.

• Performs all field functions relating to direct customer interface at their premises (residential, commercial and industrial) starting at the curb stop/box through the service line and the meter, including all reading devices, pits, boxes, etc., including: meter readings (all types and purposes), meter investigations, incidental or emergency, settings, changing, field testing for flow and/or pressure, service shut offs, inside leak investigations (customer owned line), frozen meter repairs.
• Performs all functions relating to meters including setting, changing, disconnecting, repairing, field testing for large meters and reading (final reads, special reads and high bill investigations).
• Removes, changes, installs and/or repairs meter equipment (e.g., MIU’s (meter Interface Units)/radio).
• Locates and operates curb stops and valves, water services, meters and recording equipment.
• Reports unusual conditions observed on the customers premises which could have an effect on company-customer relations including potential cross connections, illegal connections/uses, etc.
• Reports unresolved customer inquiries and/or complaints to the Customer Service Supervisor.
• Completes necessary paperwork and utilizes Company equipment and associated programs (i.e.CMMS, GIS, CC&B, etc.) to document daily activities.
• Completes calls and relays information as necessary, and calls customers to arrange appointments for field visits ( if necessary).
• Reports to the Customer Service Supervisor.
  Qualifications