Mgr, Commercial Business Process Improvement

at  Nutrien

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers’ needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
The Manager, Business Process Improvement is responsible for leading the improvement efforts of the Commercial Business Unit’s business processes and supporting systems, ensuring alignment with the overall strategy and vision of the organization. Additionally, the Manager will work with cross-functional teams to identify, prioritize, and implement process improvement opportunities, leveraging best practices and innovative solutions in pursuit of business value and effectiveness. The Manager will also oversee the development and maintenance of process documentation, training materials, and performance metrics for the Commercial Business Unit. This role reports to the Director, Commercial Planning and Business Process Improvement.

• Lead the identification, assessment, and prioritization of process improvement opportunities across the Commercial Business Unit.
• Collaborate with cross-functional teams, including Product Management, Operations, Sales, TD&L, Commercial Finance, IT, and other stakeholders, to design, develop, and implement process improvement initiatives that align with business objectives and stakeholder needs.
• Manage the end-to-end delivery of process improvement projects, including defining scope, objectives, deliverables, timelines, resources, risks, and benefits.
• Create and implement a specific Commercial Business Unit Change Management methodology. Leverage this in day-to-day efforts and scale this methodology by providing training & tools to others in the group.
• Facilitate definition of key Commercial business processes and their specific KPIs. Once defined ensure the processes are maintained and continuously improved.
• Maintain the overall Commercial Policy & Procedure framework and its contents, ensuring relevance to key processes, procedures, and controls required in the Commercial Business Unit. This includes maintaining the Commercial Hub departmental intranet site.
• Monitor and report on the performance and outcomes of process improvement initiatives using key performance indicators (KPIs) and other metrics. Identify and communicate any issues, risks, or deviations from expected benefits and recommend corrective actions as needed.
• Foster a culture of continuous improvement and innovation within the Commercial Business Unit. Promote best practices, lessons learned, and knowledge sharing among stakeholders.