Microsoft 365 Consultant/Engineer

at  Unit4

Company Description
Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Job Description

• Acts as the primary contact for service escalations and issues troubleshooting, providing second-level support and coordinating with third-level MS specialists. Resolves client connectivity, client software distribution, and mobile installation issues using Microsoft 365 support tools to investigate Office 365 service reports, auditing logs and third-party service reports.
• Performs ongoing administration and account maintenance of the Microsoft 365 tenant, reflecting the ability to solve problems quickly, develop workflow and processes for operation teams, and automate processes through writing and maintaining custom PowerShell scripts to remediate any open issues.
• Possesses a broad knowledge of key end-user scenarios and technical architecture for Microsoft 365, Exchange Online, SharePoint, Power Automate, Microsoft Graph, and other Microsoft 365 platform products in order to provide consultancy services (requirements gathering, guidelines, installation, integration, migration..).
• Actively participates in projects to provide technical guidance on Microsoft 365 offerings. Tracks industry trends and maintains knowledge of new Microsoft technologies.
• Proficient in designing, building, testing, and maintaining applications and solutions that are optimized for productivity and collaboration needs using the Microsoft 365 platform.
• Conduct training sessions and provide user support to ensure the smooth adoption of Office 365 services. Educate users on best practices, collaboration features, and productivity tools available in Office 365.
  Qualifications