Microsoft 365 Support - Managed service

at  Skillspark AB

Warszawa, mazowieckie, Poland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Jan, 2025Not Specified28 Oct, 2024N/AIt,Sharepoint,Teamwork,English,Customer Contact,German,Active Directory,Teams,Microsoft Operating Systems,OutlookNoNo
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Description:

STARTASAP

DURATION> 12 months
Industry: Manufacturing industry
Work model: 100% remote
Project length: 6 months (+possible extensions)
Remuneration: depends on experience
Assignment type: B2B
Start: ASAP
Language: English + German

PROJECT DESCRIPTION:

We are looking for Microsoft 365 Support to join our client’s team.
We offer a challenging work environment with the opportunity to work on exciting international projects. You will be part of a team based at the head office and take on an essential role in the operation of our IT services in the production environment.

REQUIREMENTS:

  • You have completed your training as an IT specialist in system integration (m/f/d) or have a comparable qualification
  • Ideally, you have initial professional experience working at an IT service desk
  • Knowledge of the M365 world is a must (Microsoft operating systems, applications and services, eg Active Directory, Exchange, Teams, SharePoint. Outlook)
  • You enjoy customer contact and are service-oriented
  • Teamwork is just as important to you as it is to us
  • You are fluent in German, have a good working knowledge in English and preferably in another European language

Responsibilities:

General First Level Support

  • AD user support
  • Installation of 3rd party applications on User Clients (only of approved software packages available in our Softwarecenter) on all devices
  • Remote maintenance on User Client
  • Authentication software support, eg MS Authenticator
  • M365 Apps - user support
  • Office365 backup restore
  • Telephony – registration issues
  • Password/PIN resets (Microsoft, iPhones/iPads, others as and when directed)
  • Forms processing (excl. SAP)
  • Assist with issues relating to DWP rollout
  • Initial screening and evaluation of IT Security tickets generated by PaloAlto

Hotline (Service times: 0730 – 1700 Mo to Thu, 0730 – 1330 Fr.)

  • No access to the Internet or to a company mobile phone
  • Emergencies (eg lost/stolen devices)
  • Password reset
  • Reporting security incidents (eg Phishing)
  • Assistance to open a ticket.
  • Scheduled changes for which Hotline is required (eg UPN change, other changes within the scope of the M365 migration)

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Other

Graduate

Proficient

1

Warszawa, mazowieckie, Poland