Microsoft 365 System Support

at  Owens Group

Location:
Main work base Llanelli, with occasional travel to our locations across South Wales, West Midlands and South Manchester.
(We have offices in Cardiff and Newport and could therefore be more flexible with regards to main work location for candidates with the right level of experience living within commutable distance of these locations.)
We are looking for an experienced and motivated IT Support person to join our IT team. The role will be responsible for resolving a wide variant of IT issues, with a continuous improvement ethos within an office environment. Primarily office based with occasional travel to other UK sites, when required.

Essential:

• Good and effective communication skills.
• Keen & motivated to learn and develop into the role.
• Good interpersonal skills to relate with people with diverse skill sets.

• Good numerical, analytical & problem-solving skills, attention to detailGood knowledge and understanding of relevant IT applications.

• Candidate must have the right to work in UK and a Full UK Driving License.
  Must be able to join the enhanced paid “Out of Hours” Support Rota, one week per month.

GOOD UNDERSTANDING AND SKILLS

• Knowledge of Azure Active Directory and Microsoft 365
• WLAN, WAN, LAN configuration and troubleshooting
• Windows Desktop Support Windows 10/11
• Microsoft Intune
  o Implementation, Maintenance, Troubleshoot
  o Application management MDM

o Hybrid management

• Azure/365 configuration, security incidents
• Experience carrying out configuration changes
• Azure AD Connect sync (Hybrid environment)
• Azure SSO, SAML integration
• Knowledge of patch management
• Experience being a global administrator
• Documentation Processes and Guides
• Good knowledge of SharePoint
• Experience dealing with Azure environments
• The ability to resolve service issues and identify their root causes.

Please refer the Job description for details