Microsoft Dynamics 365 Customer Service Senior Developer

at  Arcelormittal

As a Microsoft Dynamics 365 Customer Service Senior Developer you will be responsible for designing, developing, and implementing solutions that enhance the customer experience and satisfaction. You will work closely with business stakeholders, functional consultants, and technical teams to understand the business needs, define the requirements, and deliver high-quality solutions using Microsoft Dynamics 365 Customer Service and related technologies. You will also provide guidance and best practices on how to leverage the capabilities and features of Microsoft Dynamics 365 Customer Service to optimize the business processes and workflows.

Responsibilities:

• Lead the design and development of custom solutions within Dynamics 365 CRM to meet complex business requirements;
• Develop and configure Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations;
• Develop and maintain integrations between Dynamics 365 CRM and other business systems or System integration and ensuring optimal performance of solutions;
• Implement and customize Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights;
• Ensure the quality, performance, security, and scalability of the Microsoft Dynamics 365 Customer Service solutions;
• Provide technical leadership and mentorship to the Microsoft Dynamics 365 Customer Service development team;
• Collaborate with business analysts, functional consultants, project managers, and other stakeholders to ensure the alignment of the Microsoft Dynamics 365 Customer Service solutions with the business needs and expectations;
• Conduct testing, troubleshooting, and issue resolution for the Microsoft Dynamics 365 Customer Service solutions;
• Provide documentation, training, and support for the Microsoft Dynamics 365 Customer Service solutions;
• Stay updated on the latest trends, developments, and best practices in Microsoft Dynamics 365 Customer Service and related technologies.

Responsibilities:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field;
• At least 5 years of experience in designing, developing, and implementing Microsoft Dynamics 365 Customer Service solutions;
• Strong knowledge and skills in Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations;
• Proficient in Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights;
• Expert in Microsoft Dynamics 365 Customer Service development tools and languages, such as Power Apps, Power Automate, Power BI, Power Virtual Agents, C#, JavaScript, HTML, CSS, XML, JSON, and REST APIs;
• Experience in Microsoft Azure services, such as Azure Active Directory, Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps;
• Experience in Microsoft 365 services, such as Microsoft Teams, SharePoint, Outlook, and OneDrive;
• Certification in Microsoft Dynamics 365 Customer Service or related technologies is preferred;
• Excellent communication, presentation, and interpersonal skills;
• Strong analytical, problem-solving, and decision-making skills;
• Ability to work independently and as part of a team;
• Ability to manage multiple projects and prioritize tasks;
• Ability to work under pressure and meet deadlines.

Responsibilities:

• Lead the design and development of custom solutions within Dynamics 365 CRM to meet complex business requirements;
• Develop and configure Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations;
• Develop and maintain integrations between Dynamics 365 CRM and other business systems or System integration and ensuring optimal performance of solutions;
• Implement and customize Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights;
• Ensure the quality, performance, security, and scalability of the Microsoft Dynamics 365 Customer Service solutions;
• Provide technical leadership and mentorship to the Microsoft Dynamics 365 Customer Service development team;
• Collaborate with business analysts, functional consultants, project managers, and other stakeholders to ensure the alignment of the Microsoft Dynamics 365 Customer Service solutions with the business needs and expectations;
• Conduct testing, troubleshooting, and issue resolution for the Microsoft Dynamics 365 Customer Service solutions;
• Provide documentation, training, and support for the Microsoft Dynamics 365 Customer Service solutions;
• Stay updated on the latest trends, developments, and best practices in Microsoft Dynamics 365 Customer Service and related technologies

Responsibilities:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field;
• At least 5 years of experience in designing, developing, and implementing Microsoft Dynamics 365 Customer Service solutions;
• Strong knowledge and skills in Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations;
• Proficient in Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights;
• Expert in Microsoft Dynamics 365 Customer Service development tools and languages, such as Power Apps, Power Automate, Power BI, Power Virtual Agents, C#, JavaScript, HTML, CSS, XML, JSON, and REST APIs;
• Experience in Microsoft Azure services, such as Azure Active Directory, Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps;
• Experience in Microsoft 365 services, such as Microsoft Teams, SharePoint, Outlook, and OneDrive;
• Certification in Microsoft Dynamics 365 Customer Service or related technologies is preferred;
• Excellent communication, presentation, and interpersonal skills;
• Strong analytical, problem-solving, and decision-making skills;
• Ability to work independently and as part of a team;
• Ability to manage multiple projects and prioritize tasks;
• Ability to work under pressure and meet deadlines