Microsoft Dynamics Administrator

at  visa

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description

• Serve as a level 1 point of contact and internal support for Value-Added Services sales users.
• Manage the case queues, classifying cases, prioritizing for delivery teams and ensuring cases have met minimum criteria to be worked on by the team or perform necessary follow up to ensure completeness of information.
• Reach out to stakeholders as necessary for clarity on case requests or coordinate troubleshooting sessions as needed.
• Hands-on in case resolution, including outreach and direct interaction with business teams.
• Work in conjunction with management and IT partners to help facilitate and manage overall progress of application issues or change requests.
• Identify opportunities for improvement and implement solutions to streamline and improve existing production support processes.
• Administer the Microsoft Dynamics platform including performing bulk record maintenance, assisting with user onboarding, creating views, workflows and dashboards as needed.
• Maintain an in-depth understanding of the Microsoft Dynamics system, including updates and new features.
  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
  Qualifications