Microsoft Fabric Embedded Escalation Engineer

at  Microsoft

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Microsoft Fabric Embedded Escalation Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• Hands-on experience developing or supporting Cloud Analytics solutions like Azure Synapse Analytics, Azure Data Factory or Azure Synapse Spark including the following areas: Data ingestion, Data processing, Data flow orchestration/ETL, Data security, Query Performance, Reporting and Analytics.
• Experience designing, implementing, and releasing complex software systems and services using a major cloud technology stack such as Azure or AWS.
• Experience with cloud computing platform concepts and architecture (tenant/subscription management, administration concepts, engaging with cloud objects using REST API), understand cloud telemetry stores and access.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in computer science or related technical field AND experience with coding in C# or Java or related Web Development technologies
• Experience designing, implementing, and releasing complex software systems and services using AzureExperience with modern software development methodologies and tools that enable these, such as GitHub, Azure DevOps, etc.
• Ability to lead by example and mentor others to produce extensible and maintainable code
• Proficiency in computer science concepts including data structures, algorithms, and software design patterns.
• Effective communication and collaboration skills and ability to drive cross-organizational initiatives
  Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Produce extensible and maintainable designs and code for diagnostics and troubleshooting tools.
• Optimize, debug, and refactor code to improve performance and maintainability, and effectiveness.
• Apply metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices.
• Apply debugging tools and examine logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products.
• Review code to assure it meets quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area.Mentor engineers