Microsoft Intune CSA

at  JDA TSG

Multiple U.S. Locations
Posted: 08/06/2024
Employment Type: FTE
Job Category: Customer Engineer
Job Number: 2236
Job Description
At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. and we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have immediate opportunities for Microsoft Intune Expert to join our team as Customer Solution Architect (CSA) supporting one of our critical client relationships. A CSA’s time is dedicated to working with some of the largest, and most sophisticated companies in the world typically the F1000. CSA’s work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption, and support of Microsoft Intune initiatives.

CORE ACCOUNTABILITIES:

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary onsite technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management

REQUIRED SKILLS AND EXPERIENCE:

• History of providing enterprise support, administration and troubleshooting for Autopilot and Mobile Device Management
• Integrating, deploying, and configuring Intune either in a co-management or standalone manner
• 5 years supporting Microsoft Enterprise Mobility Suite + Security (EMS), Active Directory/Identity, Windows Defender Advanced Threat Protection (D-ATP), Office 365 Advanced Threat Protection, or related endpoint security solutions and comprehensive threat protection technologies.
• Backend knowledge (administration and troubleshooting) with MDM, EM+S, Autopilot Group Policy, Active Directory, Azure and SQL, Significant knowledge of Windows Server
• 5 years of SCCM administration or relevant experience in systems development, network operations, software support or I.T. consulting
• SCCM Architecture knowledge with hands on experience regarding the inner workings of SCCM including SCCM Workflows
• Working / supporting MDM and Endpoint Management for enterprise customers
• 5 years working with Microsoft Server products
• Current branch support including Cloud based Management Gateways
• Awareness of corporate environments and their business requirements
• Able to work independently as well in a team environment
• Excellent written, oral, presentation and technical writing skills
• Understanding of ITIL/Service Management, PROSCI or Sigma Six
• Risk analysis and Remediation Planning
• Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
• Perform self-directed learning in a rapidly changing environment

Please refer the Job description for details