Mid-Level BI Analyst - Maternity Leave Cover (1-Year Contract)

at  Wrike Careers Page

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.

READY TO BECOME A WRIKER?

We’re looking for a BI Analyst, who will be conducting research and delivering business insights to support data-driven decision-making and optimization of business processes in the Customer Support team. Wrike Support is a diverse, multicultural team, responsible for building relationships with our customers and assisting them with any challenges they encounter. In this role, you will be responsible for providing business insights based on data analysis and assisting to implement change management based on those findings, defining key business metrics, and supporting the management team with the reporting and ad-hoc analysis required to make crucial business decisions.

• Compile, interpret, and present weekly & monthly reports on key metrics (SLA attainment, customer satisfaction, team load & efficiency, etc.)
• Automate recurrent reports, create, maintain and improve appropriate dashboards and data sources
• Conduct ad hoc analysis and deliver business insights to support data-driven decision-making in both run-the-business and change-the-business activities
• Partner with Operations and Leadership teams to implement new metrics and approaches to resolve possible areas for process improvementCollect historical data and directional inputs from stakeholders to forecast team load and capacity