Mid-Level Technical Lead - Microsoft Dynamics CRM

at  THAKRAL ONE PTE LTD

SUMMARY

We are looking for a Technical Lead/Solution Architect to oversee the design, development, and delivery of Microsoft Dynamics CRM solutions. You will collaborate with cross-functional teams, manage vendors, and ensure projects are executed within scope, budget, and timelines. This role involves leading technical reviews, resolving issues, and supporting deployments, all while adhering to governance processes and contributing to knowledge-sharing initiatives.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology, Statistics, or a related field.
• Experience in configuring and setting up Dynamics CRM
• Experience in related Microsoft technologies such as Azure, Office 365, .NET, C#, JavaScript, SQL Server, Flows and PowerApps, SharePoint, Power BI.
• Skilled in system architecture, development, and integration
• Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders
  Job ID 1260399166

ROLE

Mid-Level Technical Lead - Microsoft Dynamics CRM

KEY RESPONSIBILITIES

• Define all work items and dependencies required to build the features and functionalities
• Align with the Project Manager on the overall business outcomes for the modules and delivery timelines
• Work with cross-functional teams to deliver the technical deliverables within scope, schedule and budget commitments, in accordance with BDO SDLC and Governance process
• Assist in vendor evaluation and manage the vendors involved in the project, ensuring all technical deliverables are met
• Coordinate with the Project Manager when scoping / re-scoping the project and create / update the build plan accordingly
• Review the infrastructure, security and solution design
• Review the functional and non-functional requirements, test plan, test scripts and Requirements Traceability Matrix (RTM)
• Identify and log technical issues, oversee the resolution process, and escalate when necessary
• Facilitate discussions on technical issue resolutions, including System Integration Test (SIT) and User Acceptance Test (UAT) defect resolution
• Harness project best practices and contribute to the overall BDO knowledge base
• Oversee the deployment activities and review the deployment instruction guidelines
• Provide User Support during Hypercare period and timely turnover to Application Support
• Work with the Project Manager during project closure, ensuring all deliverables are achieved and documented, and relevant lessons learned are documented
• Train new Technical Leads with BDO project delivery processes, as needed