Mid-Market Client Success Manager

at  FranklinCovey

“We enable greatness in people and organizations everywhere.”
FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com.
Title: Mid-Market Client Success Manager
Division & Department: Enterprise Client Success
Status: Full-Time Exempt
Reports to: Manager, Client Success
Location: Remote – Anywhere in Canada
Informations disponibles en français - https://job-boards.greenhouse.io/franklincovey/jobs/4419712006
Job Summary
We are seeking a dynamic and proactive Client Success Manager to join our team. The ideal candidate will be passionate about client satisfaction and success, with a deep understanding of and experience working in the learning and development industry. As a Client Success Manager at FranklinCovey, you will be a primary point of contact for our clients, ensuring they derive maximum value from our content, technology, and services.

BASIC QUALIFICATIONS

• 3+ years of experience in training and talent development at organization or division level.
• 1+ years in client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams.
• 1+ years of account or project/program management experience.

PREFERRED SKILLS & EXPERIENCE

• Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
• Fluent in French and English
• Ability to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service sales.
• Ability to deliver effective and engaging presentations both virtually and in-person.
• Proficient with Zoom, Teams, PowerPoint, and Outlook applications and comfortable with continuous learning of new technology and functionality.
• Demonstrated ability to manage multiple projects and priorities, strategic and tactical, simultaneously while maintaining attention to detail.
• Client-centric approach with a passion for delivering exceptional service and support.
• Knowledge of FranklinCovey content.
• Experience facilitating training programs of any type in a corporate setting.
• Familiarity with adult learning methodologies.
• Experience working in a subscription environment.
• Certification in Customer Success (e.g. CCSM) or related field.
• Use of Salesforce or other CRM software and SharePoint.
• FranklinCovey client admin or facilitator experience.
• Organizational development/HR experience or credentials.
• Coaching or consulting experience or certification.
• Leadership experience
• Sales or Customer Success Manager experience.

Please refer the Job description for details