MIDDLE L2 SUPPORT ENGINEER

at  SVITLA SYSTEMS

Svitla Systems Inc. is looking for a Middle L2 Support Engineer for a full-time position (40 hours per week) in Mexico. Our client is a global, science-led biopharmaceutical company specializing in discovering, developing, and commercializing prescription medicines. The company operates in several therapeutic areas, including oncology, cardiovascular, renal, metabolic, respiratory, immunology, and rare diseases. They work alongside the world’s leading academic and biotech research institutions to stimulate innovation and evaluate emerging technologies. The client operates in over 100 countries, and its innovative medicines are used by millions of patients worldwide. The headquarters is located in Cambridge, United Kingdom. This location aligns with the focus on science and innovation, providing proximity to leading academic and research institutions. You will assist with designing, developing, implementing, and supporting the client’s information services applications (applications). Under Application Senior Engineers’ guidance, the role holder will analyze requirements, implement application components, and support application enhancements and maintenance, which may require close collaboration with third-party suppliers. The Associate Application Engineer may also be involved in providing code assurance and testing for applications developed in-house. You will specialize in a particular area of application engineering. The Associate Application Engineer will adhere to the established lifecycle methodology and practices. It may include maintaining program libraries and technical documentation of individual components within applications.

Requirements:

• 1-2 years of experience with L2/L3 support.
• Experience working on Agile projects.
• Lateral thinking.
• Skills in customer service.
• Advanced English.
• 1 or 2 years of experience working with support tools Service Now nice to have (tickets, dashboards, etc.)

Responsibilities:

• Cover a typical shift from 8 AM to 5 PM during standard weekdays.
• Communicate and explain your tests and their results to technical and non-technical people.
• Quickly learn new systems and their tech stack.

We Offer:

• Work with #1 winner of the ‘Best Place to Code’ award!
• US and EU projects based on advanced technologies.
• Legal IMSS contract and competitive compensation.
• Annual performance appraisals.
• Flexibility in workspace, either remote or in our welcoming office.
• Remote work financial support.
• Comprehensive medical insurance including family.
• Life insurance, maternity policy, family days off.
• Christmas Bonus in the amount of 30 days’ salary.
• Bonuses for recommendations of new employees.
• Bonuses for article writing, public talks, other activities.
• 15 vacation days, 25% vacations bonus, 11 national holidays.
• English lessons and education with Platzi.
• Free webinars, meetups and conferences organized by Svitla.
• Monthly Pantry Vouchers, free office snacks, and drinks.
• Fun corporate online\offline celebrations and activities.
• Awesome team, friendly and supportive community!

About Svitla:
Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and family-like environment.
Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!

• Cover a typical shift from 8 AM to 5 PM during standard weekdays.
• Communicate and explain your tests and their results to technical and non-technical people.
• Quickly learn new systems and their tech stack