MiHelp Advisor (Talentpool)

at  Sanlam

WHO ARE WE?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualification Required

• Minimum Grade 12/Standard 10/NQF 4
• Relevant FAIS and RE qualification would be a benefit

Minimum Experience

• Minimum 6 months in the Short Term Insurance environment or,
• Minimum 6 months in Client Services or claims experience

Competencies Required

• Excellent knowledge of MiWay products and systems
• Must be highly proficient in dealing with clients at all levels
• Professionalism
• Self-disciplined
• Assertive
• Desire to excel
• Problem solving skills and solution oriented
• Ability to multi-task and cope with pressure
• Attention to detail
• Excellent administrative skills
• Good communication skills
• Able to work flexible hours
• Customer focused
• Active listening skills
• More than one language
• Teamwork

KNOWLEDGE AND SKILLS

Customer Service
Team Support
Administration
Quality, compliance and accreditation

Please refer the Job description for details