Military Fellowship - Network Operations Supervisor

at  Verizon

WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

MUST BE A CURRENT PARTICIPANT OF THE DEPARTMENT OF DEFENSE SKILLBRIDGE PROGRAM OR OF THE HIRING OUR HEROES CORPORATE FELLOWSHIP PROGRAM COHORT 1-2025.

You will be responsible for ensuring service delivery and reliability of Verizon’s world-class Voice, Video, and Data networks, and at the best cost. Your role will involve leading and developing a high-performing, 24x7 team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues. We are transforming our network and constantly innovating to enhance the customer experience; you play a vital role in changing the way our customers live, work, and play.

• Training, coaching, and counseling direct reports through observing employee quality and safety performance.
• Engaging with employees to manage, evaluate and meet team performance and business metrics.
• Conducting employee performance appraisals and communicating feedback effectively.
• Supporting the installation, maintenance, and construction of network services.
• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
• Managing mandatory training on compliance, safety, systems and general process changes.
• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
• Resolving grievances and workplace issues to maintain and enhance a positive working environment.

MUST BE A CURRENT PARTICIPANT OF THE DEPARTMENT OF DEFENSE SKILLBRIDGE PROGRAM OR OF THE HIRING OUR HEROES CORPORATE FELLOWSHIP PROGRAM COHORT 1-2025.

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant work experience
• Experience in supervising & leading cross functional teams.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

You will be responsible for ensuring service delivery and reliability of Verizon’s world-class Voice, Video, and Data networks, and at the best cost. Your role will involve leading and developing a high-performing, 24x7 team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues. We are transforming our network and constantly innovating to enhance the customer experience; you play a vital role in changing the way our customers live, work, and play.

• Training, coaching, and counseling direct reports through observing employee quality and safety performance.
• Engaging with employees to manage, evaluate and meet team performance and business metrics.
• Conducting employee performance appraisals and communicating feedback effectively.
• Supporting the installation, maintenance, and construction of network services.
• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
• Managing mandatory training on compliance, safety, systems and general process changes.
• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
• Resolving grievances and workplace issues to maintain and enhance a positive working environment