Military Fellowship - Principal Engineer -Technical Project Management

at  Verizon

WHEN YOU JOIN VERIZON

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

THIS OPPORTUNITY IS FOR MILITARY PERSONNEL WHO ARE CURRENT PARTICIPANTS OF THE DEPARTMENT OF DEFENSE SKILLBRIDGE PROGRAM OR ARE PARTICIPANTS OF THE HIRING OUR HEROES CORPORATE FELLOWSHIP PROGRAM COHORT 3-2024

As a member of the IT Service Management Office (ITSMO), you will be responsible for helping to develop, implement, and maintain a comprehensive ITSM framework aligned with the Corporate Systems Platform Services organization’s goals and objectives.

Managing ITSM Implementation and Maintenance:

• Championing the adoption of ITIL best practices across the organization, ensuring alignment with industry standards and frameworks.
• Continuously monitoring and evaluating the effectiveness of ITSM processes, identifying areas for improvement and driving ongoing optimization.

Developing and Implementing ITSM Policies and Procedures:

• Collaborating with stakeholders to define and establish clear and concise ITSM policies, procedures, and guidelines.
• Ensuring compliance with regulatory requirements and industry standards, mitigating risks and enhancing overall service delivery.

Work with the CSG IT Service Desk:

• Helping to maintain service level agreements (SLAs) with internal and external stakeholders, ensuring timely and reliable service delivery.
• Continuously monitoring service desk performance metrics, identifying trends, and implementing improvements to enhance customer satisfaction.

Managing and Coordinating Problem Management:

• Implementing and overseeing the problem management process, ensuring prompt resolution and effective communication.
• Collaborating with technical teams to identify root causes of recurring problems, implementing corrective and preventive measures.

Working with Stakeholders to Identify and Prioritize IT Service Improvements:

• Engaging with stakeholders to gather feedback, identify service gaps, and prioritize IT service improvements.
• Conducting regular service reviews, involving key stakeholders to assess current performance and identify areas for enhancement.
• Developing and implementing service improvement plans, aligning with the organization’s strategic objectives.

MUST BE A CURRENT PARTICIPANT OF THE DEPARTMENT OF DEFENSE SKILLBRIDGE PROGRAM OR OF THE HIRING OUR HEROES CORPORATE FELLOWSHIP PROGRAM

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.

Please refer the Job description for details