MineStar Business Analyst

at  WesTrac

WESTRAC IS AN EQUIPMENT SOLUTIONS COMPANY AND ONE OF THE WORLD’S LEADING CATERPILLAR DEALERSHIPS WITH A RICH HISTORY OF SUPPORTING THOUSANDS OF CUSTOMERS ACROSS THE MINING AND CONSTRUCTION INDUSTRIES IN AUSTRALIA. AT WESTRAC OUR PRIMARY FOCUS IS OUR PEOPLE. WE KNOW THAT OUR SUCCESS IS THE RESULT OF MORE THAN 4,000 TALENTED PEOPLE WORKING TOGETHER TO ACHIEVE AMAZING OUTCOMES.

WesTrac are looking for a motivated MineStar Business Analyst to join our growing Client Solutions Team.
Reporting to the Digital Support Manager, this role is responsible for day-to-day subscription management and billing of Digital Mining products, maintaining positive relationships with customers and tracking monthly financial metrics, aligned with the objectives of accurate and timely billing of new and renewed product and support subscriptions.
This role is responsible for designing and implementing processes that ensure the creation of accurate quotes and a consistent customer experience throughout the MineStar support lifecycle. This role will be a key part of our Support team, ensuring objectives and KPI’s are constantly achieved.
We are looking for a highly organised, driven, self-motivated individual with excellent interpersonal skills and attention to detail who can manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
Location: WesTrac Perth Branch, Reid Road Perth Airport
Roster: Monday – Friday, 8.5-hour days

Please refer the Job description for details