Mississauga Hospital - Full Time Security Dispatch

at  Paladin Security

Mississauga Hospital - Full Time Security Dispatch
Position: Full-Time Dispatch
Site: Mississauga Hospital | 100 Queensway West, Mississauga
Averaging Agreement : Overtime is Averaging Agreement (AA) after 88 hours
Hours: Rotating Continental (0800 - 2000 / 2000 - 0800)
Payrate: $20.09 (based on levelling system)
Posting Date: November 12th, 2024
Closing Date: November 26th, 2024

JOB DESCRIPTION:

Based at the Mississauga Hospital, in this key role, you will oversee a state-of-the-art Healthcare Security Control Centre, across all Trillium Health Partners’ facilities. You will be instrumental in monitoring numerous systems including, but not limited to, live and recorded CCTV, computer aided dispatch, access control, and alarm systems. You will assist in tracking and deployment of security personnel and handle a variety of dispatch duties.

• Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner.
• Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc.
• Monitor the status and location of security personnel to ensure efficient deployment.
• Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes.
• Monitor security systems, such as CCTV, alarms, and access control systems.
• Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties.
• Notification to authorities, such as Police or Fire, in case of emergencies.
• Utilize two-way radio system to communicate with security personnel.
• Provide support and assistance to security personnel based on camera observations.
• Respond calmly and effectively to high-pressure situations or emergencies.
• Follow escalation process to inform site leadership of high-level incidents.
• Conduct regular audits of security systems and equipment to ensure functionality.
• Maintain awareness of security policies and procedures.
• Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up.
• Perform other duties as assigned.

QUALIFICATIONS:

• 1-2 years of prior dispatch or industry-related experience is an asset.
• Must demonstrate and maintain a high degree of professionalism.
• Experience in a healthcare environment is considered an asset.
• Experience using Resolver Incident Management and Dispatching Software is considered an asset.
• Experience using CCTV monitoring such as Genetec is considered an asset.
• Must have a strong command and fluency in the English language both written and verbal.
• Must be able to work in a fast-paced dynamic environment.
• Must be able to handle stress and pressure and make a sound decision under duress.
• Must demonstrate high attention to detail / observational awareness.
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team environment.
• Ontario Security Guard License is an asset.

PREREQUISITES:

• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2, COVID Vaccine)
• Proficient in English (both oral and written)
• Vulnerable Sector Check
  NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The job description will be reviewed every two years or as and when required based on organizational needs.
  Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
  Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
  Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
  We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview

• Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner.
• Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc.
• Monitor the status and location of security personnel to ensure efficient deployment.
• Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes.
• Monitor security systems, such as CCTV, alarms, and access control systems.
• Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties.
• Notification to authorities, such as Police or Fire, in case of emergencies.
• Utilize two-way radio system to communicate with security personnel.
• Provide support and assistance to security personnel based on camera observations.
• Respond calmly and effectively to high-pressure situations or emergencies.
• Follow escalation process to inform site leadership of high-level incidents.
• Conduct regular audits of security systems and equipment to ensure functionality.
• Maintain awareness of security policies and procedures.
• Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up.
• Perform other duties as assigned