Mobile Civil/Parking Enforcement Officer

at  OCS Group

ABOUT THE COMPANY:

As a Mobile civil/Parking Enforcement Office, you will work on a varied, rolling rota carrying out effective patrols of on and off-street parking areas within Cambridge and surroundings to ensure compliance with parking restrictions.
This full time position is for 40hours a week on a shift basis working 5 days out of 7 from Monday toSunday. The earliest start time is 8am and the latest finish is 8.30pm.

The main duties and responsibilities of the role are to:

• Ensure patrols are carried out efficiently and effectively
• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
• Report any defects with signs or lines
• Ensure parking equipment is working correctly and report defects promptly
• Ensure enquiries from members of the public are dealt with promptly and politely
• Act as ambassadors for the Council, undertaking any others tasks as directed

To be successful in the role you will need:

• Driving is required within the role and a full UK driving licence is essential.
• Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)
• Previous experience within civil enforcement/ parking or a security environment (desirable)
• The ability to follow instructions and to work within a closely managed operation
• This job requires the ability to ride a bicycle in various weather condition
• The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
• A willingness to work outside in all weathers.
• A flexible approach to working hours

Part time hours are also available; if shortlisted for an interview please discuss availability during the interview.

The main duties and responsibilities of the role are to:

• Ensure patrols are carried out efficiently and effectively
• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
• Report any defects with signs or lines
• Ensure parking equipment is working correctly and report defects promptly
• Ensure enquiries from members of the public are dealt with promptly and politely
• Act as ambassadors for the Council, undertaking any others tasks as directe

To be successful in the role you will need:

• Driving is required within the role and a full UK driving licence is essential.
• Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)
• Previous experience within civil enforcement/ parking or a security environment (desirable)
• The ability to follow instructions and to work within a closely managed operation
• This job requires the ability to ride a bicycle in various weather condition
• The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
• A willingness to work outside in all weathers.
• A flexible approach to working hour