Mobile Communications Technician

at  North East Ambulance Service NHS Foundation Trust

The Mobile Communications Technician role is both mobile and office-based, covering specialist areas within the information technology field. The primary role of the Mobile Communications Technician will involve providing 1 st line support and planned preventative maintenance (PPM) support to vehicle-based voice, data, and smart device technology, in addition to performing system upgrades and installing and commissioning vehicle-based communications. The role will be responsible for the roll out and support of personal issue iPads, vehicle communications and smart devices to the frontline across the geographical area.
Provide 1st Line IM&T Service Desk support on all mobile communications services, to all internal & external customers, acting as specialist in own area.
2. Ensure Service Level Agreement (SLA) measurements are met.
3. Assist in ensuring that services and systems are operational & maintained to the highest level.
4. Provide knowledge and technical support underpinned by theory through the Service Desk & ensure that the Service Desk is the Single Point of Contact for all mobile communications incidents (queries, requests, incidents, equipment faults etc) for all NEAS staff. Managing this in accordance with the ITIL Best Practice
5. Assist in the planning, installation and de-installation of mobile communications equipment for NEAS vehicles whilst accurately recording assets in accordance with policies & procedures.
6. Responsible for workshop repairs where appropriate.
7. Assist in the upgrading and reprogramming of mobile based communications systems.
8. Liaise with system suppliers and other key suppliers ensuring proactive and reactive performance measurement is carried out.
9. Dealing with telephone and other staff enquiries.
10. Responsible for updating and inputting data onto databases and stock control systems.
11. Assist senior members of the department in project and other related work.
12. Ensure that work areas are kept clean and safe to work in.
13. Attend work related training courses both internal & external.
14. Carry out any other duties when required.
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of “safe, effective and responsive care for all”.
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Please refer to the attached Job Description for the full details and responsibilities for this role

Please refer the Job description for details