Mobile Compliance Officer

at  Town of Oakville

QUALIFICATIONS:

• Successful completion of a Community College Diploma in security or law enforcement and/or completion of the Municipal Law Enforcement Officers Association of Ontario foundations training combined with at least one year of relevant enforcement experience. A combination of education and experience may be considered.
• Knowledge of municipal government structure, protocols and impact including town by-laws.
• Excellent verbal and written communications.
• Strong public relations skills, as well as the ability to deal authoritatively, but politely with the public.
• Ability to work in a stressful environment while maintaining a professional demeanor.
• Strong conflict resolution, negotiating skills and ability to diffuse emotionally charged situations.
• Strong analytical and problem solving skills and proven attention to detail.
• Proven ability to multitask and manage interruptions and re-prioritizing of work.
• Knowledge and ability to work in a computerized environment is required including GIS. Experience with Amanda and Salesforce is preferred.
• Applicant must be able to work independently and within a team environment.
• Ability to work shifts on a 24 hour rotation.
• The successful candidate must hold and provide a copy of a valid and unrestricted Ontario Driver’s License Class G minimum with a driving record that demonstrates responsible and safe driving behaviour. Note: Applicants with 6 or more points are ineligible for consideration. The successful applicant, who is a new hire, will be required to provide the Corporation with a current drivers abstract (no older than 30 days) and pass a Town administered road test as a condition of employment.
• Successful candidates, who are new hires and/or who have not performed in this position previously will be required to provide a satisfactory criminal record check dated within the last 30 days as a condition of employment.

• Provide the public, and other interested individuals, information and assistance on related areas of enforcement including Town by-laws and policies, Provincial Acts and regulations and other information as appropriate.
• Inspect properties, vehicles, and buildings to ensure conformance with designated by-laws (i.e. licensing, nuisances, noise, signs, zoning and parking).
• Where contraventions of by-laws or other applicable legislation is identified, interact directly with person(s) most likely to be responsible to achieve compliance with the by-laws.
• When appropriate initiate action through the Administrative Penalty System or the Provincial Offences Act.
• Able to manually and electronically assemble a complete case profile including detailed notes, photographic evidence, and any other documentary evidence relevant to investigations, in sufficient detail to support prosecution.
• Triage after hours service requests to determine if a safety risk is present and take appropriate action to call out appropriate staff.
• Attend hearings and give evidence under oath based on investigations of by-law contraventions and may be required to attend Provincial Offences Court.
• Establish and manage a Call Centre portfolio in AMANDA of By-law (IB) and Licensing (IL) folders as well as Salesforce.
• Patrol assigned areas on foot and in a vehicle in all weather conditions.
• Liaise with other outside agencies on joint investigations and initiatives
• Act as a community ambassador by providing information to the community on by-laws and services offered at community events, public speaking engagements, open houses and public information sessions.
• Identify the need for new regulations and changes in conditions within the community and makes suggestions to the supervisor.
• Adhere to a strict code of confidentiality, incidental to all section investigations.
• Wear a town uniform and operates marked town vehicles.
• Perform other duties as assigned, including weekend and evening shifts under an altered work schedule to be determined