Mobile Device Management Consultant

at  Akytech Consulting LLC

Washington, DC 20230, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Apr, 2025Not Specified28 Jan, 20253 year(s) or aboveDecks,It Infrastructure,Operating Systems,Active Directory,Customer Service,Power Bi,Windows,Communication Skills,Service Delivery,ServicenowNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

Position: Device Management Team Lead
Location: 1401 Constitution Ave NW, Washington, DC 20230
Client: Department of Commerce - International Trade Administration (ITA)
Clearance: Active Public Trust or Eligible to Obtain Public Trust Clearance.
Job Type: Full-Time On-Site
Duration: September 2029

REQUIREMENTS:

  • 3+ years of relevant IT experience.
  • Familiarity with desktop support or device management is preferred.
  • A+ Certification or equivalent experience
  • Strong customer service and problem-solving skills.
  • Basic understanding of computer hardware, operating systems, and troubleshooting for various desktop/laptop models.
  • Proficient in iOS and Windows troubleshooting, including Apple iPhones and tablets.
  • Familiarity with ServiceNow, Active Directory, SCCM/Azure, Office 365, basic AV skills, and Power BI including experience with building decks.

DESIRED SKILLS & QUALIFICATIONS:

  • Good communication skills with the ability to interact with team members and management.
  • Professional demeanour and strong follow-through.
  • Initiative and ability to work independently.
  • Effective multitasking and time management abilities.
  • Flexibility to switch between tasks as needed.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities:

ESSENTIAL DUTIES, RESPONSIBILITIES, AND REQUIREMENTS:

The Device Management Team Member supports a federal government agency’s IT infrastructure, ensuring smooth operations and exceptional service delivery. Candidates should be familiar with the ITIL framework, and incident management, and provide white-glove service. This role requires a customer-focused attitude, adaptability, and the ability to contribute to service excellence in a fast-paced environment.

KEY RESPONSIBILITIES:

  • Assist in the day-to-day activities of device management, prioritizing and resolving reported issues using best practices and ticketing systems.
  • Communicate effectively with team members and management regarding device management activities and issues.
  • Research hardware/software to identify trends, updates, and security risks.
  • Assist in managing laptop/desktop images, updates, and software deployments.
  • Ensure quality control on critical and high-priority tickets.
  • Help document and update standard operating procedures (SOP) for issue resolution.
  • Assist with the installation and configuration of software across hardware platforms.
  • Collaborate with team members on processes and new technologies.


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Software Engineering

Graduate

Proficient

1

Washington, DC 20230, USA