Mobile Device Management Consultant
at Akytech Consulting LLC
Washington, DC 20230, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Apr, 2025 | Not Specified | 28 Jan, 2025 | 3 year(s) or above | Decks,It Infrastructure,Operating Systems,Active Directory,Customer Service,Power Bi,Windows,Communication Skills,Service Delivery,Servicenow | No | No |
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Description:
Position: Device Management Team Lead
Location: 1401 Constitution Ave NW, Washington, DC 20230
Client: Department of Commerce - International Trade Administration (ITA)
Clearance: Active Public Trust or Eligible to Obtain Public Trust Clearance.
Job Type: Full-Time On-Site
Duration: September 2029
REQUIREMENTS:
- 3+ years of relevant IT experience.
- Familiarity with desktop support or device management is preferred.
- A+ Certification or equivalent experience
- Strong customer service and problem-solving skills.
- Basic understanding of computer hardware, operating systems, and troubleshooting for various desktop/laptop models.
- Proficient in iOS and Windows troubleshooting, including Apple iPhones and tablets.
- Familiarity with ServiceNow, Active Directory, SCCM/Azure, Office 365, basic AV skills, and Power BI including experience with building decks.
DESIRED SKILLS & QUALIFICATIONS:
- Good communication skills with the ability to interact with team members and management.
- Professional demeanour and strong follow-through.
- Initiative and ability to work independently.
- Effective multitasking and time management abilities.
- Flexibility to switch between tasks as needed.
How To Apply:
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Responsibilities:
ESSENTIAL DUTIES, RESPONSIBILITIES, AND REQUIREMENTS:
The Device Management Team Member supports a federal government agency’s IT infrastructure, ensuring smooth operations and exceptional service delivery. Candidates should be familiar with the ITIL framework, and incident management, and provide white-glove service. This role requires a customer-focused attitude, adaptability, and the ability to contribute to service excellence in a fast-paced environment.
KEY RESPONSIBILITIES:
- Assist in the day-to-day activities of device management, prioritizing and resolving reported issues using best practices and ticketing systems.
- Communicate effectively with team members and management regarding device management activities and issues.
- Research hardware/software to identify trends, updates, and security risks.
- Assist in managing laptop/desktop images, updates, and software deployments.
- Ensure quality control on critical and high-priority tickets.
- Help document and update standard operating procedures (SOP) for issue resolution.
- Assist with the installation and configuration of software across hardware platforms.
- Collaborate with team members on processes and new technologies.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Washington, DC 20230, USA