Mobile Service Solution Specialist
at MSX INTERNATIONAL
Ontario, Ontario, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Feb, 2025 | Not Specified | 06 Nov, 2024 | N/A | Excel,Internet Explorer,Powerpoint,Business Case,Relationship Building | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WHO WE ARE
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
MSX International is seeking dynamic individuals to join our team. As an Operations Specialist/Launch Trainer, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.
Responsibilities:
As the Mobile Service Operations Specialist/Launch Trainer, you will:
- Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.
- Understand how Mobile Service vehicle’s function and train technicians on their features.
- Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.
- Ensure dealers are ready to launch vans promptly upon arrival.
- Conduct launch events, aligning on business goals and training Mobile Service Technicians.
- Plan and execute tailored onsite sustainment meetings.
- Develop action plans to exceed program goals, focusing on service processes.
- Share best practices and key success drivers with dealers.
- Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
- Create visit summaries and action plans for stakeholders.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales Management
Diploma
Proficient
1
Ontario, Canada
