Mobile Supervisor/Support Supervisor

at  Synergy Protection Group Inc

POSITION OVERVIEW:

Synergy Protection Group Inc. is seeking dedicated, experienced, and passionate Mobile Security Supervisor/Support Supervisor to join our growing team.
This hybrid role combines responsibilities as a Mobile Security Supervisor and a Support Supervisor. You will play an essential part in overseeing security operations, ensuring the safety and protection of our clients, and leading a team of security personnel across both day and night shifts.
Additionally, you will support workforce management by addressing scheduling inquiries, making outbound calls to fill last-minute or dropped shifts, and assisting the Support Team Manager in fostering strong employee and client relationships.
We are looking for individuals who excel in fast-paced environments, demonstrate strong leadership, and are committed to delivering outstanding service. If you thrive on challenges and take pride in your work, we would love to hear from you!
Job Status: Casual (Days/Nights)

REQUIRED QUALIFICATIONS:

• Valid Security License and G Drivers License.
• At least 1 year of Security Supervisory experience.
• Arresting experience and knowledge of proper protocols.
• Valid Use of Force certification.
• Valid CPR and First-Aid certification.
• Excellent communication and writing skills, with a strong command of the English language.
• Proven ability to work independently as well as part of a team.
• 2 years of dispatch experience required.
• Prior Call center experience is an asset
• Proficient experience in administration
• Excellent verbal and written communication skills, interacting both internally and externally

• Supervise and coordinate a team of security personnel to ensure the effective implementation of security procedures and protocols.
• Conduct regular mobile patrols to monitor premises, deter security breaches, and ensure safety across assigned sites.
• Respond to security incidents and emergencies, utilizing sound judgment and proper security techniques.
• Oversee and ensure that daily reports, logs, and incident reports are properly written and submitted in a timely manner.
• Position may be required to be stationed at a specific site from time to time should the need arise
• Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
• Assisting the Support Team Manager with the day-to-day employee/client relationships in a proactive manner
• Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
• Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility